Refund policy

Refunds
You can contact our support team if an issue arises with your order. In this rare event that there is an issue with your order, our team will work with you to resolve the problem.

Exchanges
Our business does not currently allow exchanges due to the nature of the products. Feel free to contact our support team for assistance.

Returns

All return requests must be reviewed by management. If you are having issues with your order, please follow these steps to submit a return request...
**Request must be initiated no more than seven days after the delivery date
**Items prohibited from returns include any item in the hair products collections, wigs, or bundles outside of their original condition and packaging (no cut wefts, rubberbands, labeling, cut lace, no bleached knots).